Refund & Return Policy

1. Return Eligibility

Because of product type, routine returns are generally not accepted.

Once an order is processed or shipped, it is usually considered non-returnable. Please verify product selection, quantity, and shipping details before checkout to avoid preventable issues.

2. When Refunds May Be Considered

Refund requests are reviewed only for confirmed order or fulfillment problems.

• Refunds are not granted for change-of-mind purchases or customer selection errors.
• If an order cannot be fulfilled prior to shipment, a refund may be issued.
• For verified fulfillment mistakes, replacement or store credit may be offered first.
• Approved refunds are typically returned to the original payment method when possible.

3. Incorrect, Missing, or Damaged Deliveries

Report delivery discrepancies promptly with complete documentation.

• Provide your order number and a clear explanation of the issue.
• Include photos of package condition, shipping label, and received contents.
• Late or incomplete claims may limit available resolution options.

4. Cancellation Requests

Cancellations are only possible before fulfillment steps begin.

We can review cancellation requests only while an order is still unprocessed. Once packing or dispatch has started, cancellation is no longer guaranteed.

5. Carrier Delays and Transit Interruptions

Delivery delays alone do not automatically qualify for refunds.

Shipping timelines may be affected by weather, routing disruptions, customs, peak volume, or carrier operations outside our direct control. We provide tracking assistance for active shipments.

6. Undeliverable or Returned Parcels

Returned shipments are reviewed before replacement or credit decisions.

• Incorrect or incomplete shipping details may result in returned packages.
• Re-shipment may require additional verification and updated address confirmation.
• Any associated carrier or handling costs may be applied where appropriate.

7. Payment Disputes and Chargebacks

Contact support first so order concerns can be resolved directly.

We strongly encourage customers to contact us before filing a bank or card dispute. Unsupported chargebacks may delay case handling and can affect future purchasing eligibility.

8. Research-Use Restriction

All products are supplied solely for lawful laboratory research purposes.

Revive Research Peptides products are not intended for human consumption, medical treatment, or veterinary use. Customers are responsible for lawful handling and compliance in their jurisdiction.

9. Resolution Format and Timing

Approved outcomes may be issued as replacement, credit, or refund.

Resolution format depends on claim verification, inventory availability, and case details. Once a final decision is made, we process the approved remedy as quickly as operationally possible.

10. Policy Revisions

These terms may be updated as business needs and regulations evolve.

Updates to this policy become effective when posted on this page. Continued use of the website after changes are published indicates acceptance of the revised terms.